Shipping Policy

Order Processing

All orders are carefully prepared and processed within 1–3 business days. During peak seasons or collection launches, processing times may vary slightly.
If any issue arises — such as incomplete payment, address discrepancies, or stock delays — our team will contact you directly via email before your order ships.

Transit Time

Once shipped, the carrier will deliver your package within the following timeframe:

  • All destinations in United States: 6–7 business days

  • All destinations Internationally: 9-11 business days

  • Carriers operate Monday through Friday.

Delivery Timeframes

  • United States: 7–10 business days after dispatch

  • International Orders: 10–14 business days after dispatch

Please note that these estimates exclude processing time. Delivery times may vary depending on location and carrier availability.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this link to monitor your package’s status in real time https://astrilon.com/apps/track123. If tracking updates appear delayed, it’s typically due to carrier processing or customs clearance.

Shipping Rates

We offer Free Worldwide Shipping On Orders Over $100. All orders under $100 will be subject to the shipping rates displayed below.

We currently ship worldwide. Rates vary depending on destination:

United States (50 States)

  • Standard Shipping: $6.95 USD

Non-Mainland United States (Alaska, Hawaii, Puerto Rico, Guam, and other territories)

  • Standard Shipping: $6.95 USD


USA Armed Forces (APO, FPO, DPO addresses)

  • Standard Shipping: $6.95 USD


International (Australia, Austria, Belgium, Canada, United Kingdom, and 230+ countries) 

  • Standard Shipping: $8.95 USD

Note: All shipping costs are displayed clearly at checkout before you complete your purchase.

Taxes and Duties

International orders may be subject to import duties or taxes imposed by the destination country. These fees are not included in your order total and are the responsibility of the customer.
Astrilon cannot control or predict these charges, and delays caused by customs are beyond our authority.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact our team at support@astrilon.com within 12 hours of placing it. Once processing or shipment begins, we’re unable to make changes or cancel the order. In such cases, you may initiate a return after receiving your package.

Need Assistance?

Our support team is always here to help with tracking, shipping inquiries, or special requests.
You can reach us anytime at support@astrilon.com

Business information: 

Legal Company name: Astrilon

Customer support email: support@astrilon.com

Business Hours: Mon-Fri, 9am-5pm EST

Phone number: +1 (800)613-4348

Business address:  123 W. Saxon Ave, San Gabriel, California, 91776, United States